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Terms & Conditions


Computer Planet limited is a wholesaler/retailer of quality IT products that require value add service and support, to approved and accredited Resellers and Value Added Resellers who are able to meet specific selection criteria.


Prices are subject to adjustments for variations in the ruling exchange rate and /or market price and surcharges. Prices are further subject to change without notice where additional costs are incurred beyond the reasonable control of Computer Planet. It is the Reseller’s responsibility to confirm prices before issuing quotations. Computer Planet will not be held responsible for any losses incurred as a result of incorrect pricing quoted.


Discount is subject to confirmation with Computer Planet. Extraordinary discounts must be confirmed in writing.


All products are warranted under the manufacturer’s warranty against defective materials, workmanship and /or failure (except where otherwise noted in the current pricelist) from the date of original invoice/delivery. Subject to these warranties, products will be replaced or repaired without charge to the conditions listed below:

a.      The product(s) are returned properly packaged including all CD’s and power cord etc.                                                               

b.      Warranty will be VOID if, Warranty Seal has been tampered with, any part has been physically damaged or shows excessive misuse, System is shorted out or otherwise damaged during an upgrade by any other institutions other than

Computer Planet Ltd. (Note: Also known as “Physically Damaged”.)

c.      Damages are not as a result of floods, lighting, fire and any other natural causes. In such cases the owner is responsible for all repairs costs involved.

d.      A copy of the original invoice with a full description of the defect is supplied with the faulty product.

e.     Any items left uncollected after 90 (ninety) days shall be disposed off as considered appropriate by Computer Planet Ltd. Computer Planet Ltd will not be liable for any loss or unclaimed items left after the said period. 


Computer Planet will facilitate the repair process of goods out of warranty. Please contact Computer Planet for information regarding the procedures and charges.


Product(s) returned to the company will receive full credit subject to the following conditions:-

a.      A Returning Material Authorization (RMA) number has been granted by Computer Planet.

b.      The products are returned in the original package complete without damage in anyway. Computer Planet reserves the right not to accept product(s) deemed to be unsuitable for return.

c.      Goods once sold can NOT be returned.


a.      Cancellation of an accepted order shall be made in writing.

b.      In the event of a specific product(s) being ordered on behalf of the reseller, no cancellation will be accepted if the product(s) has already shipped from the manufacturer.


a.      The reseller hereby irrecoverably cedes, assigns and transfers, makes over unto and in favor of Computer Planet, all the reseller’s right title and interest in and to its claims against its debtors, both present and future from whatsoever cause arising, as security for all or any of the amounts which the customer may now or anytime in future owe to Computer Planet.

b.      The security created by the cession shall be continuing one, NOT with standing and fluctuations in the amount of indebtedness of the customer to Computer Planet.

c.      Should it transpire that the reseller entered into prior deeds of cession, then this cession shall operate as a cession of all the reseller’s reversionary rights.


Technical support for the products is available from Computer Planet. This is a chargeable service. 


a.      Risk of loss or damage to the products supplied in terms of this agreement shall  pass from Computer Planet to the reseller upon delivery of the goods to the reseller incase of Computer Planet affecting the delivery. In case of the reseller collecting the goods at Computer Planet either directly or through a nominated third party, risk shall pass from Computer Planet to the reseller at the time of collection.

b.       Ownership of the products supplied in terms of this agreement shall only pass to the seller upon final payment by the reseller for such products.

c.       Between the times that risk of loss or damage passes and ownership passes, the reseller shall keep the products free of any lien or other security interest


a.       Credit facility may be applied for by completion of an original Credit application form and submitted to Computer Planet Ltd. Should the 

customer be registered as a private company, close corporation, partnership or sole proprietorship: surety ship signed by all directors, partners or members will be required.

b.      Computer Planet will not accept any other terms of payment possibly stipulated by the customer before or after a transaction. Should a credit facility not be granted goods purchased shall be strictly COD with payments to be settled via cash or cheques (acceptable only by prior authorization from management).

c.      Credit limits granted may not be exceeded without written consent, Computer Planet reserves the right to change the credit limit at any one time and any amounts over and above the credit limit shall be supplied on COD basis. Credit facility maybe withdrawn for late payments or bounced cheque.

d.      The reseller hereby acknowledges that should any amount not be paid on due date or any payment by cheque unpaid, the entire balance than outstanding shall immediately become due and payable without notice. The reseller shall further pay interest on all overdue balances at a compound interest rate of 1% (one percent) per annum above the prime overdraft rate charged by Computer Planet’s Bankers. In addition, Computer Planet shall be entitled to report the customer’s default to the Credit reference Bureau (CRB) for circulation among its members without notice to the reseller.

NB: any disputes by the reseller regarding outstanding account balances need to be raised in writing within 30 days from day of statement.

e.      In the event of Computer Planet instructing its attorneys or collection agency to collect any overdue amount, all legal fees, collection charges and tracing agent fees, shall be borne by the customer and all payments made shall firstly be allocated towards such fees and charges thereafter to interest and finally to capital.

f.      The signatory/ies here to having renounced the benefits of excursion and division hereby binds himself/themselves jointly and severally and as surety and co-principal debtor/s in sodium with the customer for all its obligations to Computer Planet, including legal costs on attorney and own client scale as proved in terms of clause 11 e. above

g.      The credit applicant hereby acknowledge and agrees that Computer Planet may:

1.  Perform a credit search on the applicant’s record with one or more of the registered credit bureau when assessing the applicant’s application for credit.

2.  Monitor the credit applicant’s behavior by researching his/her record at one or more of the credit bureau.

3.  Use new information and data from credit bureau in respect of the applicant’s future credit applications

4.  Record and transmit details of how the applicant performed, and how the account is conducted by the applicant in meeting his/her obligations on the account.


a.      Computer Planet shall not be responsible for any loss or damage howsoever caused to the property or person of the reseller or any third party as a result of any defect in the merchandise whether patent or latent, and the customer indemnifies Computer Planet against any claims made against it by any third party arising out of any such defects.

b.      The terms and conditions contained herein constitute the entire agreement between the parties and no amendment or variation or consensual cancellation shall be of any force and effect unless reduced to writing and signed by both Computer Planet and the customer and shall not be capable of rectification by a court of law. 

c.      The directors/shareholders and authorized representatives are personally liable for any debts that remain unpaid of the company.

d.       No warranty on software related issues and CPL will not be responsible for any loss/damage to any party as a result of faulty hardware/software.